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Managed IT Services for Every Size Business. Do You Have the Support You Need?
Computer running slow? Printer not working? Can’t access your critical data and business applications? These are just a few of the many technology issues that most businesses experience in their day-to-day operations.
Our Managed IT Services act as an extension of your business by handling all your daily computer issues to ensure maximum business continuity and minimal costly downtime. Our IT Support Services tech support will proactively monitor and manage your IT assets and environment to identify, isolate and resolve potential risks before they become an issue that negatively impacts your business.
Our Services
Quick Response and High First-Time Resolution
While our level of proactive services differentiates us from the competition, unforeseen issues can and do occur with any business. Through our real-time tracking of Service Level Agreement (SLA) metrics for continuous improvement and depth of resources of U.S. based staff with no outsourcing, we deliver unmatched response and resolution rates. Southwest Technical Support clients currently experience 80% of their issues resolved with their first engagement of our Help Desk Team. Our highly experienced IT staff combine their extensive knowledge, best-in-class methods and the latest technology to address and fix all of your information technology issues and needs.
Proper Ticket Escalation and Updates
We live by the quality of services we deliver to our customers each day. And while we consistently strive to resolve problems and ticket submissions in a fast and reliable manner, some issues are more complex and will require advanced technical support. We will leverage the full breadth of our seasoned, highly experienced resources on your behalf, including Tier 1 through Tier 3, network architects, system engineers and other SMEs and specialists to ensure an effective and thorough solution. And we’ll keep you up-to-date with status updates and notifications throughout the process.
972-528-9600
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