Privacy Policy
Last updated: October 21, 2026
SWT Support LLC, doing business as Southwest Technical Support (“we,” “us”), operates swtsupport.com. This policy explains what information we collect through this website, how we use it, and the choices you have.
Who we are
Southwest Technical Support, 4101 McEwen Road, Dallas, TX 75244. Phone: (972) 528-9600.
Information we collect
Information you give us. When you request a quote or contact us through a form on this site, we collect the details you enter, such as your name, email address, phone number, company, and message. If you call or text us, we receive your phone number and the content of our conversation.
Information collected automatically. Like most websites, we and our service providers collect basic technical and usage information, such as your IP address, browser type, device, the pages you visit, and how you arrived at our site. This is collected using cookies and similar technologies, including a tracking script from our customer-management platform and, where enabled, web analytics tools.
How we use your information
- To respond to your inquiries and provide quotes and services.
- To follow up with you about your request, including by phone, email, or text message where you have given us contact details for that purpose.
- To understand how visitors use our site and to improve it and our marketing.
- To protect our site and business, and to meet legal obligations.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer-management and communications platform (GoHighLevel/LeadConnector), website hosting, email, and analytics providers. These providers may process your information only to perform services for us. We may also disclose information when required by law or to protect our rights.
Cookies and tracking
You can control cookies through your browser settings, including blocking or deleting them. Some site features may not work properly if cookies are disabled. Your browser may also offer a “Do Not Track” or similar signal; our site does not currently respond to these signals.
Text and email messages
If you give us your phone number or email address, we may contact you about your inquiry or services. You can opt out of text messages at any time by replying STOP, and out of marketing emails by using the unsubscribe link or contacting us. Message and data rates may apply.
Data retention and security
We keep information for as long as needed to respond to you, provide services, and meet legal and business requirements. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, subject to legal exceptions. To make a request, contact us using the details below.
Children
Our site and services are directed to businesses, not children. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last changed.
Contact us
Questions about this policy? Call (972) 528-9600 or visit our contact page.